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25 Management Lessons from the Customer's Side of the Counter
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25 Management Lessons from the Customer's Side of the Counter Paperback - 1996 - 1st Edition

by James Donnelly


From the publisher

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.

Details

  • Title 25 Management Lessons from the Customer's Side of the Counter
  • Author James Donnelly
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 214
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies
  • Date June 1, 1996
  • ISBN 9780786310043 / 0786310049
  • Weight 0.55 lbs (0.25 kg)
  • Dimensions 7.98 x 5.38 x 0.59 in (20.27 x 13.67 x 1.50 cm)
  • Dewey Decimal Code 658.812
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25 Management Lessons From the Customer's Side of the Counter
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25 Management Lessons From the Customer's Side of the Counter

by James H. Donnell

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McGraw-Hill, 1992. Paperback. Used: Acceptable. Close To The Customer is a sometimes shocking, often humorous look at encounters between customers and organizations. It gives 25 new ideas you can use to keep customers coming back for more. Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership. Paperback - 1992 - good condition, 0-7863-1004-9 , small corner crease - - . Isbn 0786310049.
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25 Management Lessons From the Customer's Side of the Counter
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25 Management Lessons From the Customer's Side of the Counter

by Donnell, James H

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McGraw-Hill, 1996-06-01. Paperback. Good. Paperback. Pages are predominantly clean and unmarked with a few instances of highlighting. Covers show moderate edge wear, corners curling.; 100% Satisfaction Guaranteed! Ships same or next business day!
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25 Management Lessons From the Customer's Side of the Counter
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25 Management Lessons From the Customer's Side of the Counter

by James H. Donnell

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Paperback
ISBN 10 / ISBN 13
9780786310043 / 0786310049
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25 Management Lessons From the Customer's Side of the Counter
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25 Management Lessons From the Customer's Side of the Counter

by Donnell, James H

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25 Management Lessons From the Customer's Side of the Counter
Stock Photo: Cover May Be Different

25 Management Lessons From the Customer's Side of the Counter

by James H. Donnell

  • Used
  • Paperback
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Used:Good
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1
Binding
Paperback
ISBN 10 / ISBN 13
9780786310043 / 0786310049
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McGraw-Hill, 1996-06-01. 1. Paperback. Used:Good.
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€35.94
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