Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
by Blanchard, Ken; Bowles, Sheldon
- Used
- Acceptable
- Paperback
- Condition
- Acceptable
- ISBN 10
- 0006530699
- ISBN 13
- 9780006530695
- Seller
-
Seattle, Washington, United States
15 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Details
- Bookseller
- ThriftBooks (US)
- Bookseller's Inventory #
- G0006530699I5N00
- Title
- Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
- Author
- Blanchard, Ken; Bowles, Sheldon
- Format/Binding
- Paperback
- Book Condition
- Used - Acceptable
- Quantity Available
- 15
- ISBN 10
- 0006530699
- ISBN 13
- 9780006530695
- Publisher
- Harpercollins Pub Ltd
- Place of Publication
- London
- Date Published
- 2004
Terms of Sale
ThriftBooks
About the Seller
ThriftBooks
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Glossary
Some terminology that may be used in this description includes:
- PUB
- Common abbreviation for 'published'
- Acceptable
- A non-traditional book condition description that generally refers to a book in readable condition, although no standard exists...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...