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Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)

Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)

Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)

Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)

by Blanchard, Ken; Bowles, Sheldon

  • Used
  • Acceptable
  • Paperback
Condition
Acceptable
ISBN 10
0006530699
ISBN 13
9780006530695
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About This Item

Harpercollins Pub Ltd, 2004. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G0006530699I5N00
Title
Raving Fans : Revolutionary Approach to Customer Service (One Minute Manager)
Author
Blanchard, Ken; Bowles, Sheldon
Format/Binding
Paperback
Book Condition
Used - Acceptable
Quantity Available
15
ISBN 10
0006530699
ISBN 13
9780006530695
Publisher
Harpercollins Pub Ltd
Place of Publication
London
Date Published
2004

Terms of Sale

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About the Seller

ThriftBooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

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Glossary

Some terminology that may be used in this description includes:

PUB
Common abbreviation for 'published'
Acceptable
A non-traditional book condition description that generally refers to a book in readable condition, although no standard exists...
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...

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