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Key Porter Books. Used - Good. A sound copy with only light wear. Overall a solid copy at a great price!
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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers Unknown - 2004
by Roberta Cava
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- Title Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers
- Author Roberta Cava
- Binding unknown
- Edition Revised Edition
- Pages 248
- Language ENG
- Publisher Key Porter Books, Toronto, ON, Canada
- Date 2004
- ISBN 9781552635742
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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers
- Used
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- Used - Good
- ISBN 10 / ISBN 13
- 9781552635742 / 1552635740
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Waltham, Massachusetts, United States
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Stock Photo: Cover May Be Different
Dealing with Difficult People : How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers
by Roberta Cava
- Used
- Condition
- Used - Very Good
- ISBN 10 / ISBN 13
- 9781552635742 / 1552635740
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- 1
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Mishawaka, Indiana, United States
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Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers
by Cava, Roberta
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781552635742 / 1552635740
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Seattle, Washington, United States
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Key Porter Books, 2004. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-Workers-Revised Edition
by Cava, Roberta
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- Paperback
- ISBN 10 / ISBN 13
- 9781552635742 / 1552635740
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WESTBANK, British Columbia, Canada
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€18.83€16.95Save €1.88!€18.83 shipping to USA
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Revised Edition-Tight, clean and unmarked-" Proven strategies for handling stressful situations calmly and professionally. Difficult people are the ones who: Make us lose our cool Force us to do things we don't want to do Prevent us from doing what we want or need to do Use coercion or manipulation to get their way Make us feel guilty if we don't "go along" Make us feel anxious, upset, frustrated, depressed, jealous, inferior or defeated Make us do their share of the work. A difficult person, in short, is someone who creates difficulties for others. Dealing with Difficult People is the revised and updated edition of the international bestseller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient, or aggressive people. Roberta Cava draws on years of human resources experience as she: Explores the root causes of communication problems Reviews specific situations, such as workplace bullying Explains the reasons behind…
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