Skip to content

No image available
No image available

The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users Paperback - 2019

by Mike Halsey

From the publisher

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.

What You'll Learn

  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote support for users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional

Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

From the rear cover

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn:
  • Manage reporting, and keep a record of issues that occur
  • Provide effective remote support for users away from home or working in another office
  • Use error and system reporting in Windows to obtain high-quality, relevant information
  • Spot patterns in user behavior that may be causing difficult-to-diagnose problems
  • Be familiar with best practices to make you a better support professional
This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways.

Details

  • Title The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users
  • Author Mike Halsey
  • Binding Paperback
  • Pages 197
  • Volumes 1
  • Language ENG
  • Publisher Apress
  • Date 2019-10-04
  • Illustrated Yes
  • Features Illustrated
  • ISBN 9781484251324 / 1484251326
  • Weight 0.84 lbs (0.38 kg)
  • Dimensions 10 x 7 x 0.46 in (25.40 x 17.78 x 1.17 cm)
  • Dewey Decimal Code 003.3

About the author

Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee, since 2011, and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. Originally from the UK, Mike now lives a simpler and less complicated life in the South of France with his two rescue collies, Evan and Robbie.

More Copies for Sale

No image available

The It Support Handbook: A How-To Guide to Providing Effective Help and Support to It Users

by Halsey, Mike

  • Used
  • Good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
€21.52
FREE shipping to USA

Show Details

Description:
Apress, 2019. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
€21.52
FREE shipping to USA
No image available

The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

by Halsey, Mike

  • Used
  • Paperback
Condition
Used: Good
Edition
1st ed
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
HOUSTON, Texas, United States
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Item Price
€30.02
FREE shipping to USA

Show Details

Description:
Apress, 2019-10-04. 1st ed. paperback. Used: Good.
Item Price
€30.02
FREE shipping to USA
No image available

The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

by Halsey, Mike

  • Used
  • Paperback
Condition
Used:Good
Edition
1st ed
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
HOUSTON, Texas, United States
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Item Price
€32.76
FREE shipping to USA

Show Details

Description:
Apress, 2019-10-04. 1st ed. paperback. Used:Good.
Item Price
€32.76
FREE shipping to USA
No image available

The IT Support Handbook : A How-To Guide to Providing Effective Help and Support to IT Users

by Mike Halsey

  • New
Condition
New
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
329
Seller
Uxbridge, Greater London, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
€52.60
€9.56 shipping to USA

Show Details

Description:
New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The The IT Support Handbook : A How-To Guide to Providing Effective Help and Support to IT Users.
Item Price
€52.60
€9.56 shipping to USA
No image available

The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

by Halsey, Mike

  • Used
  • Good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
Newport Coast, California, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
€45.05
FREE shipping to USA

Show Details

Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Item Price
€45.05
FREE shipping to USA
The IT Support Handbook

The IT Support Handbook

by Mike Halsey

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
Uxbridge, Greater London, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
€58.58
€9.56 shipping to USA

Show Details

Description:
Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Beginning-Intermediate user level
Item Price
€58.58
€9.56 shipping to USA
No image available

The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users

by Mike Halsey

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
Southport, Merseyside, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
€62.09
€11.91 shipping to USA

Show Details

Description:
Paperback / softback. New. Beginning-Intermediate user level
Item Price
€62.09
€11.91 shipping to USA
No image available

The It Support Handbook: A How-to Guide to Providing Effective Help and Support to It Users

by Halsey, Mike

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
Exeter, Devon, United Kingdom
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Item Price
€67.78
€11.96 shipping to USA

Show Details

Description:
Apress, 2019. Paperback. New. 197 pages. 9.75x7.00x0.50 inches.
Item Price
€67.78
€11.96 shipping to USA
No image available

The It Support Handbook: A How-to Guide to Providing Effective Help and Support to It Users

by Halsey, Mike

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781484251324 / 1484251326
Quantity Available
1
Seller
Exeter, Devon, United Kingdom
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Item Price
€80.37
€11.96 shipping to USA

Show Details

Description:
Apress, 2019. Paperback. New. 197 pages. 9.75x7.00x0.50 inches.
Item Price
€80.37
€11.96 shipping to USA