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Beyond Warranty: Building Your Referral Business [With CDROM]
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Beyond Warranty: Building Your Referral Business [With CDROM] Paperback - 2008

by Carol Smith

Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.

From the publisher

Rev. ed. of: Warranty service for home builders. c2002. Includes bibliographical references.

Details

  • Title Beyond Warranty: Building Your Referral Business [With CDROM]
  • Author Carol Smith
  • Binding Paperback
  • Pages 272
  • Volumes 1
  • Language ENG
  • Publisher Builderbooks
  • Date 2008-01
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index, Table of Contents
  • ISBN 9780867186321 / 0867186321
  • Weight 1.27 lbs (0.58 kg)
  • Dimensions 9.94 x 7.07 x 0.67 in (25.25 x 17.96 x 1.70 cm)
  • Library of Congress subjects Construction industry - Customer services, Warranty
  • Library of Congress Catalog Number 2007050006
  • Dewey Decimal Code 690.806

About the author

Carol Smith is a leading customer relations consultant in the home building industry with 29 years of experience in such positions as vice president of customer relations, orientation representative, construction superintendent, real estate broker, property manager, and mortgage officer. She publishes a bimonthly newsletter, Home Address. As the author of the highly successful Customer Service for Home Builders; Warranty Service for Home Builders; Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel; Homeowner Manual: A Template for Home Builders, 2nd ed.; Dear Homeowner: A Book of Customer Service Letters; Customer Relations Handbook for Builders; and other products. Ms. Smith has been well-received at the International Builders' Show of the National Association of Home Builders, at state and local builders' association functions, and at meetings in Canada, Australia, and other countries. She has been married to a custom builder for nearly 17 tempestuous, exciting, wonderful years--most of them spent remodeling their home. Her web site is www.cjsmithhomeaddress.com.

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Beyond Warranty : Building Your Referral Business

Beyond Warranty : Building Your Referral Business

by Carol Smith

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Beyond Warranty: Building Your Referral Business
Stock Photo: Cover May Be Different

Beyond Warranty: Building Your Referral Business

by Smith, Carol

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  • Paperback
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Paperback
ISBN 10 / ISBN 13
9780867186321 / 0867186321
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Beyond Warranty: Building Your Referral Business

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Beyond Warranty: Building Your Referral Business
Stock Photo: Cover May Be Different

Beyond Warranty: Building Your Referral Business

by Smith, Carol

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ISBN 10 / ISBN 13
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