Description:
Paperback / softback. New. Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans--and each other.
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Answer the Call: Virtual Migration in Indian Call Centers Paperback - 2013
by Aimee Carrillo Rowe
Details
- Title Answer the Call: Virtual Migration in Indian Call Centers
- Author Aimee Carrillo Rowe
- Binding Paperback
- Pages 242
- Language ENG
- Publisher Univ Of Minnesota Press, Minneapolis
- Date 2013
- Features Bibliography, Index, Table of Contents
- ISBN 9780816689392
-
Themes
- Aspects (Academic): Sociological
Media reviews
Citations
- Choice, 04/01/2014, Page 0
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Answer the Call: Virtual Migration in Indian Call Centers
by Aimee Carrillo Rowe
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- 9780816689392 / 0816689393
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Answer the Call � Virtual Migration in Indian Call Centers
by Carrillo Rowe, Aimee/ Malhotra, Sheena/ Perez, Kimberlee
- New
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- New
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- ISBN 10 / ISBN 13
- 9780816689392 / 0816689393
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Exeter, Devon, United Kingdom
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Description:
Univ of Minnesota Pr, 2013. Paperback. New. 242 pages. 8.75x5.75x0.75 inches.
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Answer the Call: Virtual Migration in Indian Call Centers
by Carrillo Rowe, Aimee
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- Used - Good
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- 9780816689392 / 0816689393
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Newport Coast, California, United States
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Paperback. Good. Access codes and supplements are not guaranteed with used items.
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