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Rude Awakenings Overcoming the Civility Crisis in the Workplace
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Rude Awakenings Overcoming the Civility Crisis in the Workplace Hardcover - 2002 - 1st Edition

by Giovinella Gonthier; Kevin Morrissey


From the publisher

An increasingly serious workplace issue, incivility encompasses abuse by co-workers and includes bullying, badgering, slander, sabotage, ostracism and other rude behaviours. Yet despite the scale of the problem much of it is not illegal and therefore difficult to correct. Written by accomplished public speaker Giovinella Gonthier's Rude Awakenings shows that simply teaching table and phone manners in inadequate. The incivility permeating the workplace is a severe problem that affects everyone regardless of job or rank. Articulating a sustainable workplace civility programme, Gonthier defines incivility for the corporate environment, offers replacement behaviours and shows managers and human resources professional how to teach and build a culture of civility. Providing tips and checklists for readers, Gonthier addresses: How rudeness has evolved in our time. Civility and technology - from teleconferencing to cell phones and e-mails. How to handle cubicle warfare. Building and interacting effectively with a diverse workforce. Violence prevention. Appearances and dress code issues and how they affect morale and productivity.

First line

You get into your car on a dark, cold, blustery winter morning for the long commute to work.

Details

  • Title Rude Awakenings Overcoming the Civility Crisis in the Workplace
  • Author Giovinella Gonthier; Kevin Morrissey
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 240 pages
  • Publisher Kaplan Business, Riverside, New Jersey, U.S.A.
  • Date March 8, 2002
  • ISBN 9780793151974
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Rude Awakenings : Overcoming Civility Crisis in the Workplace
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Rude Awakenings : Overcoming Civility Crisis in the Workplace

by Gonthier, Giovinella, Morrissey, Kevin

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Rude Awakenings : Overcoming Civility Crisis in the Workplace

Rude Awakenings : Overcoming Civility Crisis in the Workplace

by Kevin Morrissey; Giovinella Gonthier

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Rude Awakenings : Overcoming Civility Crisis in the Workplace

Rude Awakenings : Overcoming Civility Crisis in the Workplace

by Giovinella Gonthier; Kevin Morrissey

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ISBN 10 / ISBN 13
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Rude Awakenings : Overcoming the Civility Crisis in the Workplace
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Rude Awakenings : Overcoming the Civility Crisis in the Workplace

by Gonthier, Giovinella, Morrissey, Kevin

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Rude Awakenings : Overcoming the Civility Crisis in the Workplace
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Rude Awakenings : Overcoming the Civility Crisis in the Workplace

by Gonthier, Giovinella; Morrissey, Kevin

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ISBN 10 / ISBN 13
9780793151974 / 079315197X
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Kaplan Business, 2002-04-08. Hardcover. New. New. In shrink wrap. Looks like an interesting title!
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