Description:
Paperback. Very Good.
Stock Photo: Cover May Be Different
Customer Care Excellence: How to Create an Effective Customer Focus Paperback - 2008 - 5th Edition
by Sarah Cook
Summary
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
Details
- Title Customer Care Excellence: How to Create an Effective Customer Focus
- Author Sarah Cook
- Binding Paperback
- Edition number 5th
- Edition 5
- Pages 256
- Volumes 1
- Language ENG
- Publisher Kogan Page
- Date March 1, 2008
- ISBN 9780749450663 / 0749450665
- Weight 1.15 lbs (0.52 kg)
- Dimensions 9.23 x 6.06 x 0.83 in (23.44 x 15.39 x 2.11 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 2007038701
- Dewey Decimal Code 658.812
About the author
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
by COOK, Sarah
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780749450663 / 0749450665
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GORING BY SEA, West Sussex, United Kingdom
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€1.85€10.25 shipping to USA
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Stock Photo: Cover May Be Different
Customer Care Excellence: How to Create An Effective Customer Focus
by Cook, S.
- Used
- Paperback
- Condition
- Used
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780749450663 / 0749450665
- Quantity Available
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Lincoln, Lincolnshire, United Kingdom
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Description:
Kogan Page, 2008. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780749450663
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€3.40
€15.26
shipping to USA
Stock Photo: Cover May Be Different
Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
- Used
- Condition
- Used - Very Good
- ISBN 10 / ISBN 13
- 9780749450663 / 0749450665
- Quantity Available
- 3
- Seller
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Dunfermline, Fife, United Kingdom
- Item Price
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€6.01€9.46 shipping to USA
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Kogan Page, Limited. Used - Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Item Price
€6.01
€9.46
shipping to USA
Stock Photo: Cover May Be Different
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
by Cook, Sarah
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780749450663 / 0749450665
- Quantity Available
- 1
- Seller
-
Newport Coast, California, United States
- Item Price
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€44.35FREE shipping to USA
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Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Item Price
€44.35
FREE shipping to USA