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Business Process Mapping Workbook
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Business Process Mapping Workbook Paperback - 2009 - 1st Edition

by J. Mike Jacka

From the publisher

Erst wenn Unternehmen ihre entscheidenden Geschftsprozesse analysieren und verbessern, sind sie in der Lage, ihre internen und externen Kunden auf hchstem Serviceniveau zu bedienen. "Business Process Mapping" ist ein praktischer Leitfaden, der die Tools bereitstellt, mit deren Hilfe Geschftsprozesse und Unternehmensziele miteinander in Einklang gebracht werden knnen. Er vermittelt anschaulich, wie Unternehmen mit Hilfe des Business Process Mapping die Kundenzufriedenheit steigern knnen. Business Process Mapping ist ein holistischer Ansatz zur Analyse entscheidender Beziehungen, Kontrollen, Wirkungen und Ergebnisse. Die Autoren erlutern ausfhrlich und verstndlich, was diese Geschftsprozess-Analyse fr ein Unternehmen leistet und geben praktische Anwendungsbeispiele fr jede Analysestufe. "Business Process Mapping" - der ultimative Wegweiser zu einem ausgeprgt kundenorientierten (und damit erfolgreicheren) Unternehmen.

From the jacket flap

Business Process Mapping Workbook

Improving Customer Satisfaction

Workbook For The Second Edition

J. Mike Jacka and Paulette J. Keller

Details

  • Title Business Process Mapping Workbook
  • Author J. Mike Jacka
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 272
  • Volumes 1
  • Language ENG
  • Publisher Wiley, New York, NY, U.S.A.
  • Date 2009-07-01
  • Features Price on Product - Canadian, Table of Contents
  • ISBN 9780470446287 / 0470446285
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.8 x 6.9 x 0.8 in (24.89 x 17.53 x 2.03 cm)
  • Library of Congress subjects Business planning, Total quality management
  • Library of Congress Catalog Number 2010285888
  • Dewey Decimal Code 658.401

About the author

J. Mike Jacka, CPA, CIA, CFE, CPCU, has over twenty-five years' experience in Internal Audit. In his current role as Senior Audit Manager over Special Projects at Farmers AuditInsurance, he identifies and develops processes, programs, and procedures that help provide greater value to Internal Audit's customers. He has written numerous articles for professional publications and is a popular speaker on many subjects related to internal auditing.

Paulette J. Keller, CPA, CIA, MBA, has worked in the insurance industry for over twenty-five years. Most of that time has been in Internal Audit, but she has also worked with Claims, Quality Control, and Life Company Special Projects. Currently, she is the Director of Audit Data Analytics with Farmers Insurance where she has responsibility for coordinating the retrieval and analysis of company data to be used in all audit analysis, including the embedding of data analytics throughout the audit work. She is a sought-after speaker and instructor in such areas as operational auditing, value-added approaches, and data analytics.

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Business Process Mapping Workbook : Improving Customer Satisfaction
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Business Process Mapping Workbook : Improving Customer Satisfaction

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Business Process Mapping Workbook: Improving Customer Satisfaction

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Business Process Mapping Workbook: Improving Customer Satisfaction

Business Process Mapping Workbook: Improving Customer Satisfaction

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ISBN 10 / ISBN 13
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Paperback / softback. New. A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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Business Process Mapping Workbook
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