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Business Process Mapping Workbook Paperback - 2009 - 1st Edition
by J. Mike Jacka
From the publisher
From the jacket flap
Business Process Mapping Workbook
Improving Customer Satisfaction
Workbook For The Second Edition
J. Mike Jacka and Paulette J. Keller
Details
- Title Business Process Mapping Workbook
- Author J. Mike Jacka
- Binding Paperback
- Edition number 1st
- Edition 1
- Pages 272
- Volumes 1
- Language ENG
- Publisher Wiley, New York, NY, U.S.A.
- Date 2009-07-01
- Features Price on Product - Canadian, Table of Contents
- ISBN 9780470446287 / 0470446285
- Weight 1 lbs (0.45 kg)
- Dimensions 9.8 x 6.9 x 0.8 in (24.89 x 17.53 x 2.03 cm)
- Library of Congress subjects Business planning, Total quality management
- Library of Congress Catalog Number 2010285888
- Dewey Decimal Code 658.401
About the author
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Business Process Mapping Workbook : Improving Customer Satisfaction
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Business Process Mapping Workbook : Improving Customer Satisfaction
by J. Mike Jacka; Paulette J. Keller
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction
by Jacka, J. Mike
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Business Process Mapping Workbook: Improving Customer Satisfaction
by J. Mike Jacka
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Paperback / softback. New. A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction
by J. Mike Jacka
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- Paperback
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- Paperback
- ISBN 10 / ISBN 13
- 9780470446287 / 0470446285
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Southport, Merseyside, United Kingdom
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Paperback / softback. New. A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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Business Process Mapping Workbook
by Paulette J. Keller J. Mike Jacka
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