Difficult Customers Hardcover - 2006
by Anderson
Based on time-tested strategies, this book offers ten brief, easy-to-read, and humorous chapters that cover how to deal with customers who make salespeople want to scream.
From the jacket flap
Wrong! As salesman extraordinaire Dave Anderson points out in How to Deal with Difficult Customers, ten percent of your business adds up to a very large amount of money over the course of a career, and you're going to have to work with SOBs whether you like it or not. If you don't earn their business, your competition will. And, here's the big surprise: once you've gained the trust of your really difficult customers, they become your most loyal and supportive clients, giving you plenty of repeat business and showering you with referrals.
In this one-of-a-kind guide, you'll discover that SOBs are made, not born, and you'll learn how to win over the customers who make most salespeople want to run away screaming. Anderson explains the seven major factors that turn normal customers into SOBs, most of which involve previous experiences with salespeople who lacked the skill, knowledge, or motivation to serve them well.
Next, you'll find ten simple strategies proven to transform any SOB into a sweet and cuddly pussycat who can't wait to close the deal. You'll learn how to:
- Understand and use the ten truths about SOBs
- Take the fight out of the sales process
- Face and finesse the SOB "quadruple threat"
- Shovel the piles while they're still small
- Create a cult that the SOB is dying to join
- Generate "buy today" urgency
- Read an SOB's mind
- How to save a deal after you think you've lost it
- And much more
So, the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.
Details
- Title Difficult Customers
- Author Anderson
- Binding Hardcover
- Edition First Edition
- Pages 192
- Volumes 1
- Language ENG
- Publisher John Wiley & Sons, U.S.A.
- Date 2006-10-01
- Features Bibliography, Index
- ISBN 9780470045473 / 0470045477
- Weight 0.69 lbs (0.31 kg)
- Dimensions 8.66 x 5.8 x 0.76 in (22.00 x 14.73 x 1.93 cm)
- Library of Congress subjects Selling
- Library of Congress Catalog Number 2006014057
- Dewey Decimal Code 658.85
Media reviews
Citations
- Reference and Research Bk News, 02/01/2007, Page 134
About the author
More Copies for Sale
How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Mishawaka, Indiana, United States
- Item Price
-
€4.93FREE shipping to USA
Show Details
How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Dave Anderson
- Used
- Very Good
- Hardcover
- Condition
- Used - Very Good
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Seattle, Washington, United States
- Item Price
-
€5.67FREE shipping to USA
Show Details
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Dave Anderson
- New
- Hardcover
- Condition
- New
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 10
- Seller
-
Southport, Merseyside, United Kingdom
- Item Price
-
€18.90€11.91 shipping to USA
Show Details
How to Deal With Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, And Belligerent
- New
- Condition
- New
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 40
- Seller
-
Benton Harbor, Michigan, United States
- Item Price
-
€15.23€3.78 shipping to USA
Show Details
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- Used
- as new
- Hardcover
- first
- Condition
- New
- Edition
- First Edition/First Printing
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Winchester, New Hampshire, United States
- Item Price
-
€21.78€16.33Save €5.44!€5.21 shipping to USA
Show Details
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- Used
- Condition
- UsedVeryGood
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Philadelphia, Pennsylvania, United States
- Item Price
-
€23.59FREE shipping to USA
Show Details
How to Deal with Difficult Customers. 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- Used
- Hardcover
- Signed
- first
- Condition
- Used - Very Good+ in Very Good+ dust jacket
- Edition
- First Edition
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Weare,, New Hampshire, United States
- Item Price
-
€23.67€6.15 shipping to USA
Show Details
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- New
- Condition
- New
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Philadelphia, Pennsylvania, United States
- Item Price
-
€24.08FREE shipping to USA
Show Details
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- Used
- Condition
- New
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Philadelphia, Pennsylvania, United States
- Item Price
-
€25.72FREE shipping to USA
Show Details
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
by Anderson, Dave
- Used
- Good
- Hardcover
- Condition
- Used - Good
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780470045473 / 0470045477
- Quantity Available
- 1
- Seller
-
Newport Coast, California, United States
- Item Price
-
€27.66FREE shipping to USA