Description:
Plume, 1995. Ex-Library. Trade Paperback. Very Good. GREAT BOOK! MILD WEAR & CLEAR TAPE ALONG EDGES OF COVER. LIGHTLY AGED PAGES, LIBRARY STAMPS BUT NO MARKINGS IN TEXT.
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Keeping the Edge: Giving Customers the Service They Demand Paperback - 1997
by Dick Schaaf
Details
- Title Keeping the Edge: Giving Customers the Service They Demand
- Author Dick Schaaf
- Binding Paperback
- Edition Ex-Library
- Pages 368
- Volumes 1
- Language ENG
- Publisher Plume Books, New York
- Date March 1, 1997
- ISBN 9780452271913 / 0452271916
- Weight 0.6 lbs (0.27 kg)
- Dimensions 8.01 x 5.31 x 0.77 in (20.35 x 13.49 x 1.96 cm)
- Dewey Decimal Code 658.8
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Keeping the Edge: Giving Customers the Service They Demand.
by Dick Schaaf, Karl Albrecht (Editor).
- Used
- Very Good
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- Used - Very Good
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- Paperback
- ISBN 10 / ISBN 13
- 9780452271913 / 0452271916
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Keeping the Edge: Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780452271913 / 0452271916
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Description:
Plume, 1997-03-01. Paperback. Very Good. Very good paperback. Pages are clean and unmarked. Covers show very minor shelf wear.; 100% Satisfaction Guaranteed! Ships same or next business day!
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KEEPING THE EDGE Giving Customers the Service They Demand
by Schaaf, Dick Foreword by Karl Albrecht
- Used
- Paperback
- first
- Condition
- Used - F/NONE
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- First Edition Thus
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- 9780452271913 / 0452271916
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Description:
New York: Plume (Penguin). F/NONE. 1997. First Edition Thus. Softcover; First Printing. 0452271916 . New, unused book. No flaws. ; Appendix. Source notes. Additional suggested readings and bibliography. Index. ; Trade PB; ; 358 pages; From the cover: The co-author of The Service Edge goes back to the 101 companmies he profled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business [as of 1995, the original publication date], and each as had to learn valuable lessons in the nineties in order to keep, refine, even reinvent its edge in increasingly competitive markets. By detailing what has worked for corporations such as Home epot, Merck, and McDonald's - and what has not for others such as American Express, Disney, and Acura - Schaaf provides a renewed sense of strategic direction for CESs, corporate managers, and small business owners alike. .
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Keeping the Edge: Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Very Good
- Paperback
- Condition
- Used - Very Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780452271913 / 0452271916
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New York, New York, U.S.A.: Plume, 1997. Just a little edgewear otherwise fine - a clean tight copy. Soft Cover. Very Good.
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Keeping the Edge
by Dick Schaaf
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780452271913 / 0452271916
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Description:
Dutton 1995 Paperback. Good.
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Keeping the Edge: Giving Customers the Service They Demand
by Schaaf, Dick
- Used
- Good
- Paperback
- Condition
- Used - Good
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780452271913 / 0452271916
- Quantity Available
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Newport Coast, California, United States
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Keeping the Edge: Giving Customers the Service They Demand
by Schaaf, Dick
- New
- Paperback
- Condition
- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780452271913 / 0452271916
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Highland Park, Illinois, United States
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Description:
Plume, 1997. Soft cover. New/New. STORED NEW PRISTINE CONDITION SANITIZED THEN WRAPPED
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