The Effortless Experience

Paperback / softback. New. Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer p

Penguin, 2013-09-12. Hardcover. Good +. Hardcover. Good +. Highlighting and dog earts on half a dozoen pages.FREE Media Mail Shipping on all U.S. orders over $ 25.00

Portfolio Penguin, 2013. Paperback. New. 256 pages. 9.17x6.02x0.79 inches.

UsedVeryGood. Great Binding. Pages are clean. Dog-Eared Books is a small, women owned and operated business. Dust jacket shows some wear along the edges.

hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.