How To Say It
by Griffin-, Jack
A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution
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![How to Say It: Creating Complete Customer Satisfaction : Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a Nd Service](https://d3525k1ryd2155.cloudfront.net/h/398/624/1278624398.0.m.jpg)
How to Say It: Creating Complete Customer Satisfaction : Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a Nd Service
by Jack Griffin
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- Published
- 2013
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Penguin Publishing Group, 2013. Hardcover. Very Good. Disclaimer:A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
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How to Say It: Be Indispensable at Work : Winning Words and Strategies to Get Noticed, Get Hired, AndGet Ahead
by Jack Griffin
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- Published
- 2011
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Seattle, Washington, USA
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Penguin Publishing Group, 2011. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
€16.67
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How to Say It: Be Indispensable at Work : Winning Words and Strategies to Get Noticed, Get Hired, AndGet Ahead
by Jack Griffin
- Condition
- Used - Good
- Published
- 2011
- Binding
- Paperback
- ISBN
- 9780735204546
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Seattle, Washington, USA
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Penguin Publishing Group, 2011. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
€16.67
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How to Say It - Be Indispensable at Work : Winning Words and Strategies to Get Noticed, Get Hired, and Get Ahead
by Jack Griffin
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- 2011
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Seattle, Washington, USA
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Penguin Publishing Group, 2011. Paperback. Good. Disclaimer:Dust jacket quality is not guaranteed. Item Price
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How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, Andget Ahead
by Griffin, Jack
- Condition
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- 2011
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- Paperback
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- 9780735204546
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Seattle, Washington, USA
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Prentice Hall Press, 2011. Paperback. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
by Griffin, Jack
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- 2013-03-05
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How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, andGet Ahead (How to Say It... (Paperback))
by Griffin, Jack
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How to Say It: Be Indispensable at Work : Winning Words and Strategies to Get Noticed, Get Hired, AndGet Ahead
by Griffin, Jack
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Mishawaka, Indiana, USA
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How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, andGet Ahead (How to Say It... (Paperback))
by Griffin, Jack
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- 2011-04-05
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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
by Griffin, Jack
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Newport Coast, California, USA
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How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, and Get Ahead
by Griffin, Jack (Author)
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- Published
- 2011
- Binding
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- ISBN
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Exeter, Devon, GBR
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Prentice Hall Press, 2011. Paperback. New. 1st edition. 240 pages. 9.00x7.25x0.75 inches. Item Price
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How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, andGet Ahead
by Jack Griffin
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Paperback / softback. New. <b>Take control of your job, get noticed, and get ahead-no matter what's happening in the job market.</b> <p>Times are tough. There's no denying that. Most of us feel lucky enough just to have a job, let alone hope for a promotion. But who says a rough economy has to hold you back? <b><i>How to Say… Read more about this item Item Price
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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
by Jack Griffin
- Condition
- New
- Binding
- Paperback / softback
- ISBN
- 9780735205253
- Quantity Available
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Southport, Merseyside, GBR
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How to Say It: Be Indispensable at Work: Winning Words and Strategies to Get Noticed, Get Hired, andGet Ahead (How to Say It... (Paperback))
by Griffin, Jack
- Condition
- Used - Good
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- Paperback
- ISBN
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Newport Coast, California, USA
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book. Item Price
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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service
by Griffin, Jack (Author)
- Condition
- New
- Published
- 2013
- Binding
- Paperback
- ISBN
- 9780735205253
- Quantity Available
- 1
- Seller
-
Exeter, Devon, GBR
- Item Price
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€26.03
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Prentice Hall Press, 2013. Paperback. New. 1st edition. 272 pages. 9.00x6.00x0.75 inches. Item Price
€26.03