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Satisfaction: How Every Great Company Listens to the Voice of the Customer
by Denove, Chris
- New
- Condition
- New
- ISBN 10
- 159184164X
- ISBN 13
- 9781591841647
- Seller
-
Victoria, British Columbia, Canada
87 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.
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Details
- Bookseller
- Russell Books Ltd
(CA)
- Bookseller's Inventory #
- ING9781591841647
- Title
- Satisfaction: How Every Great Company Listens to the Voice of the Customer
- Author
- Denove, Chris
- Book Condition
- New
- Quantity Available
- 87
- Binding
- Paperback
- ISBN 10
- 159184164X
- ISBN 13
- 9781591841647
- Publisher
- Penguin Publishing Group
- Place of Publication
- New York, New York, U.s.a.
- This edition first published
- June 26, 2007
Terms of Sale
Russell Books Ltd
About the Seller
Russell Books Ltd
About Russell Books Ltd
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...