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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
by James P. Womack; Daniel T. Jones
- Used
- Very Good
- Paperback
- Condition
- Very Good
- ISBN 10
- 0743277783
- ISBN 13
- 9780743277785
- Seller
-
Newtown, New South Wales, Australia
Payment Methods Accepted
About This Item
Synopsis
A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production -- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive. Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
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Details
- Bookseller
- Goulds Book Arcade
(AU)
- Bookseller's Inventory #
- 158677
- Title
- Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
- Author
- James P. Womack; Daniel T. Jones
- Format/Binding
- Paperback
- Book Condition
- Used - Very Good
- ISBN 10
- 0743277783
- ISBN 13
- 9780743277785
- Publisher
- Free Press
- Place of Publication
- USA
- Date Published
- 2005
- Keywords
- [[555g Jpg lean Solutions Companies Customers Create value Wealth Together
Terms of Sale
Goulds Book Arcade
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
Goulds Book Arcade
About Goulds Book Arcade
Since 1989 Goulds Book Arcade was at the city end of King St, Newtown, but moved in late 2018.
The shop is now located at 536 King St.
That's directly opposite Alice St in south Newtown, near the New Theatre.
If you want to pick up ordered items from the shop please contact us first as the listed items are not stored at the shop.
Glossary
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- Edges
- The collective of the top, fore and bottom edges of the text block of the book, being that part of the edges of the pages of a...