Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas, Patton, Bruce, Heen, Sheila
- Used
- Condition
- Used - Good
- ISBN 10
- 0143118447
- ISBN 13
- 9780143118442
- Seller
-
Frederick, Maryland, United States
Payment Methods Accepted
About This Item
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Details
- Bookseller
- Wonder Book (US)
- Bookseller's Inventory #
- S23A-02944
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Stone, Douglas, Patton, Bruce, Heen, Sheila
- Book Condition
- Used - Good
- Binding
- Paperback
- ISBN 10
- 0143118447
- ISBN 13
- 9780143118442
- Publisher
- Penguin Books
- Place of Publication
- New York
- This edition first published
- 2010-11
Terms of Sale
Wonder Book
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