Difficult Conversations: How to Discuss What Matters Most
by Patton, Bruce; Stone, Douglas; Heen, Sheila
- Used
- Hardcover
- Condition
- Very Good +/Very Good +
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Seller
-
Excelsior, Minnesota, United States
2 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Details
- Bookseller
- Lake Country Books and More (US)
- Bookseller's Inventory #
- DD42106090027
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Patton, Bruce; Stone, Douglas; Heen, Sheila
- Format/Binding
- Hardcover
- Book Condition
- Used - Very Good +
- Jacket Condition
- Very Good +
- Quantity Available
- 2
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Publisher
- Viking Adult
- Place of Publication
- New York, New York, U.s.a.
- Date Published
- 1999-04-01
- Size
- 8x6x0
- Bookseller catalogs
- Self Help;
- X weight
- 18 oz
Terms of Sale
Lake Country Books and More
All orders ship from our location within 2 business days, and most within 24 hours. Returns will be accepted on any item returned to us within 7 days of buyer's receipt of their order. Items returned due to an error on our part, including, but not limited to, errors and/or omissions in the listing description, or shipment of the incorrect item, will be refunded for the full amount of the item, including shipping. Items returned due to an error on the buyer's part, buyer's remorse, or a cancellation request after the item has shipped, will be refunded for the purchase amount of the item less a 10% restocking fee. There will be no refund for shipping in these cases. Refunds will be issued within 2 business days of receipt of the item when it is received back in the same condition it was in when originally shipped. Adjustments to refunds, up to 100% of the cost of the item, will be made for returns damaged in shipment due to improper packaging, removal of shrink wrap from new items if it was present when shipped, and/or damage or wear to the item while it was in the possession of the buyer.
About the Seller
Lake Country Books and More
About Lake Country Books and More
Glossary
Some terminology that may be used in this description includes:
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....