Difficult Conversations : How to Discuss What Matters Most
by Sheila Heen; Douglas Stone; Bruce Patton
- Used
- Good
- Paperback
- Condition
- Good
- ISBN 10
- 014028852X
- ISBN 13
- 9780140288520
- Seller
-
Seattle, Washington, United States
3 Copies Available from This Seller
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About This Item
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Details
- Bookseller
- ThriftBooks (US)
- Bookseller's Inventory #
- G014028852XI3N01
- Title
- Difficult Conversations : How to Discuss What Matters Most
- Author
- Sheila Heen; Douglas Stone; Bruce Patton
- Format/Binding
- Paperback
- Book Condition
- Used - Good
- Quantity Available
- 3
- ISBN 10
- 014028852X
- ISBN 13
- 9780140288520
- Publisher
- Penguin Publishing Group
- Place of Publication
- E Rutherford, New Jersey, U.s.a.
- Date Published
- 2000
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