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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

by Galbraith, Jay R

  • Used
  • Hardcover
Condition
Used: Good
ISBN 10
0787979198
ISBN 13
9780787979195
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About This Item

Wiley-Interscience, 2005-04-14. 1. hardcover. Used: Good.

Synopsis

Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

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Details

Bookseller
Ergodebooks US (US)
Bookseller's Inventory #
SONG0787979198
Title
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
Author
Galbraith, Jay R
Format/Binding
Hardcover
Book Condition
Used: Good
Quantity Available
1
Edition
1
ISBN 10
0787979198
ISBN 13
9780787979195
Publisher
Wiley-Interscience
Place of Publication
San Francisco, California, U.s.a
Date Published
2005-04-14

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Ergodebooks

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HOUSTON, Texas

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