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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

by Jay R. Galbraith

  • Used
  • Hardcover
Condition
Used - Acceptable
ISBN 10
0787979198
ISBN 13
9780787979195
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
APPLETON, Wisconsin, United States
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About This Item

Jossey-Bass, April 2005. Hardcover. Used - Acceptable. First book has a $3.75 shipping fee, there is no additional shipping fee for addition books from our store. All of our books are in clean, readable condition (unless noted otherwise). Our books generally have a store sticker on the inside cover with our in store pricing. Being used books, some of them may have writing inside the cover. If you need more details about a certain book, you can always give us a call as well 920-734-8908.

Synopsis

Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

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Details

Bookseller
The Book Store US (US)
Bookseller's Inventory #
267453
Title
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
Author
Jay R. Galbraith
Format/Binding
Hardcover
Book Condition
Used - Acceptable
Quantity Available
1
ISBN 10
0787979198
ISBN 13
9780787979195
Publisher
Jossey-Bass
Place of Publication
San Francisco, California, U.s.a
Date Published
April 2005
Pages
208
Bookseller catalogs
Used Self-Help;

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About the Seller

The Book Store

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2018
APPLETON, Wisconsin

About The Book Store

We are a brick and mortar, independent, new and used book store in Appleton, WI. Independently owned and operated since 1977.

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