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Customer Care Excellence: How to Create an Effective Customer Focus

Customer Care Excellence: How to Create an Effective Customer Focus

Customer Care Excellence: How to Create an Effective Customer Focus

Customer Care Excellence: How to Create an Effective Customer Focus

by Sarah Cook

  • New
  • Paperback
Condition
New
ISBN 10
0749457058
ISBN 13
9780749457051
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About This Item

Paperback / softback. New. Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including , Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

Synopsis

This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.

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Details

Bookseller
The Saint Bookstore GB (GB)
Bookseller's Inventory #
A9780749457051
Title
Customer Care Excellence: How to Create an Effective Customer Focus
Author
Sarah Cook
Format/Binding
Paperback / softback
Book Condition
New
Quantity Available
10
Binding
Paperback
ISBN 10
0749457058
ISBN 13
9780749457051
Publisher
Kogan Page
Place of Publication
New Delhi
This edition first published
2011

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The Saint Bookstore

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About the Seller

The Saint Bookstore

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Southport, Merseyside

About The Saint Bookstore

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New
A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...

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