Customer Care Excellence: How to Create an Effective Customer Focus
by Sarah Cook
- New
- Paperback
- Condition
- New
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Seller
-
Southport, Merseyside, United Kingdom
10 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- The Saint Bookstore (GB)
- Bookseller's Inventory #
- A9780749457051
- Title
- Customer Care Excellence: How to Create an Effective Customer Focus
- Author
- Sarah Cook
- Format/Binding
- Paperback / softback
- Book Condition
- New
- Quantity Available
- 10
- Binding
- Paperback
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Publisher
- Kogan Page
- Place of Publication
- New Delhi
- This edition first published
- 2011
Terms of Sale
The Saint Bookstore
About the Seller
The Saint Bookstore
About The Saint Bookstore
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...