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Customer Care Excellence : How to Create an Effective Customer Focus

Customer Care Excellence : How to Create an Effective Customer Focus

Customer Care Excellence : How to Create an Effective Customer Focus
Stock Photo: Cover May Be Different

Customer Care Excellence : How to Create an Effective Customer Focus

by Cook, Sarah

  • Used
Condition
Used - Good
ISBN 10
0749457058
ISBN 13
9780749457051
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About This Item

Kogan Page, Limited. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Synopsis

This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.

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Details

Bookseller
Better World Books US (US)
Bookseller's Inventory #
8159510-6
Title
Customer Care Excellence : How to Create an Effective Customer Focus
Author
Cook, Sarah
Book Condition
Used - Good
Quantity Available
1
Binding
Paperback
ISBN 10
0749457058
ISBN 13
9780749457051
Publisher
Kogan Page, Limited
Place of Publication
New Delhi
This edition first published
2011

Terms of Sale

Better World Books

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About the Seller

Better World Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2005
Mishawaka, Indiana

About Better World Books

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