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Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
- Used
- Condition
- Used - Good
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Seller
-
Mishawaka, Indiana, United States
Payment Methods Accepted
About This Item
Synopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Details
- Bookseller
- Better World Books
(US)
- Bookseller's Inventory #
- 8159510-6
- Title
- Customer Care Excellence : How to Create an Effective Customer Focus
- Author
- Cook, Sarah
- Book Condition
- Used - Good
- Quantity Available
- 1
- Binding
- Paperback
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Publisher
- Kogan Page, Limited
- Place of Publication
- New Delhi
- This edition first published
- 2011
Terms of Sale
Better World Books
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