The 5 Levels of Leadership: Proven Steps to Maximize Your Potential

Biblio.com customers may return a book for a refund and/or exchange (if a copy is available from the bookseller) within the following terms and conditions:

If the order does not arrive within 7 business days of the estimated delivery date for domestic shipments, or within 14 business days of the estimated delivery date for international shipments, you are eligible for a full refund of the purchase price, including shipping costs. You must contact Biblio.com within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.

If the book is returned to the bookseller for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact Biblio.com within 30 days of the estimated delivery date to initiate this refund.

You are eligible to receive a full refund of the purchase price, including the original shipping costs, if your return is a result of an error on the bookseller's part. Refunds on return shipping costs are at the discretion of the participating bookseller or Biblio.com. To receive a refund, you must send the item directly to the bookseller within 30 days of the estimated delivery date, in the same condition in which it was received.